Privacy Policy

How JengaSites collects, uses, protects, and stores client enquiry and project information.

Last updated: June 22, 2026

This page is a practical starting point for client clarity. It is not legal advice. Formal terms should be reviewed by a qualified Kenyan advocate as the business grows.

Overview

This Privacy Policy explains how JengaSites handles personal information when you contact us, request a quote, subscribe to updates, or work with us on a website project. It is written for clarity and should not be treated as legal advice.

Information We Collect

Contact details such as your name, email address, phone number, and WhatsApp number.
Business details such as your business or organization name, website goals, budget, timeline, and project requirements.
Support chat messages, quote questions, and conversation history shared through the website assistant or WhatsApp.
Website content you provide, including logos, photos, product details, service descriptions, and brand material.
Basic technical information from website visits, such as browser, device, pages visited, and general analytics where enabled.

How We Use Information

To respond to enquiries and prepare website quotes.
To power customer support, AI-assisted replies, WhatsApp follow-up, and human handoff where needed.
To plan, design, build, revise, launch, and support website projects.
To send project updates, invoices, receipts, and service notices.
To improve our website, services, support process, and client experience.

Sharing And Service Providers

We do not sell personal information. We may share limited information with trusted tools and service providers used to run the business, such as email, form handling, hosting, analytics, AI support, WhatsApp or messaging, payment, domain, and project communication providers. These providers only receive what is needed for the service they perform.

Data Protection Rights

Kenyan data protection principles require personal data to be handled lawfully, fairly, and for clear purposes. You may contact us to request access, correction, deletion, restriction, or clarification about the personal information we hold, subject to legitimate project, tax, accounting, or legal record needs.

Retention

We keep enquiry and project records only for as long as reasonably needed for communication, project delivery, accounting, support, legal compliance, and business records. When information is no longer needed, we delete, archive, or anonymize it where practical.

Security

We use reasonable technical and organizational measures to protect client information. No online system is perfectly secure, so clients should avoid sending passwords, payment card details, M-Pesa PINs, account credentials, or sensitive private information through ordinary website forms, chat, or WhatsApp.

Contact

For privacy questions, contact JengaSites at jengasites@gmail.com or +254 769 770253.